Frequently asked questions
Clear answers before you begin.
Everything you need to know about Castodia pricing, onboarding and support.
Are there any setup fees?+
No. Standard onboarding and account setup are included at no additional cost.
Do you charge per staff member?+
No. You can add as many staff members as your organisation needs.
Do you charge per service user?+
No. Every standard Castodia plan includes unlimited service users.
Is training included?+
Yes. We provide onboarding and guidance to help your team start using Castodia confidently.
Can you import our existing data?+
Where possible, we will help you plan and complete the migration of appropriate data from your current system.
Are software updates included?+
Yes. Product improvements, security updates and new releases are included in your monthly price.